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X-WR-CALDESC:Events for Optometric Extension Program Foundation
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DTSTART;TZID=UTC:20251119T200000
DTEND;TZID=UTC:20251119T220000
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SUMMARY:Liar\, Liar\, Pants on Fire: Spotting the Truth in Patient Communication - body language tricks
DESCRIPTION:  \nFeaturing Body Language Expert Traci Brown | Interactive Lecture \nThis is an interactive and engaging meeting. In healthcare\, trust is everything—but what if you could see the truth before it’s spoken? Join renowned body language expert Traci Brown in this eye-opening session designed specifically for optometric professionals\, especially those in vision therapy practices where treatment adherence and out-of-pocket payments are the norm. Through engaging real-world examples and interactive video analysis\, Traci will show you how to decode the subtle signals patients (and even staff) send with their words\, tone\, and body language. Learn to quickly identify whether a patient is truly following their treatment plan—or just saying what they think you want to hear. Discover how to assess a vendor’s promises\, and stay alert to behaviors that could indicate fraud or dishonesty in your practice. \nInterviews with Drs. Tamara Petroysan\, OEPF Board Member\, John Abbondanza and Virginia Donati\, OEPF senior faculty \nYou’ll walk away with: \n– Traci’s 9-Point Fraud Spotting System to distinguish truth from deception \n– Red-flag words and micro-expressions in face-to-face and digital communication \n– Practical tools to increase sensory acuity and make confident decisions—without second-guessing your instincts \n– Techniques to professionally draw out the truth with empathy and precision \nWhether you’re managing a team\, treating skeptical parents\, or navigating tricky patient conversations\, this session will help you build stronger relationships\, protect your practice\, and never be fooled again. \nBIO: \nTraci Brown is a body language expert and a leader in training people to build their bottom line by detecting deception.\n\nShe’s a frequent guest on TV interpreting the body language of criminals and politicians.\n\nShe even helps lawyers pick and persuade a jury using body language.\n\nHere’s a couple of fun facts:\nShe got a deal with Kevin Harrington—one of the Sharks from the hit ABC TV show Shark Tank.\nShe’s a former member of the US National Cycling team.\n\nHer New book\, How to Detect Lies\, Fraud and Identity Theft is hot off the presses.\n\nAnd this just in:  She’s the executive producer of a new TV series Truth\, Lies and Coverups.
URL:https://www.oepf.org/oepf-course/liar-liar-pants-on-fire-spotting-the-truth-in-patient-communication/
CATEGORIES:Clinical Seminars
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