About Liar, Liar, Pants on Fire: Spotting the Truth in Patient Communication with Traci Brown

Description

Featuring Body Language Expert Traci Brown | Interactive Lecture Soon featured in a Netflix documentary

This is an interactive and engaging meeting. In healthcare, trust is everything—but what if you could see the truth before it’s spoken? Join renowned body language expert Traci Brown in this eye-opening session designed specifically for optometric professionals, especially those in vision therapy practices where treatment adherence and out-of-pocket payments are the norm. Through engaging real-world examples and interactive video analysis, Traci will show you how to decode the subtle signals patients (and even staff) send with their words, tone, and body language. Learn to quickly identify whether a patient is truly following their treatment plan—or just saying what they think you want to hear. Discover how to assess a vendor’s promises, and stay alert to behaviors that could indicate fraud or dishonesty in your practice.